Guarantee

14 Day ‘No Quibble’ Money Back Guarantee

Here at lovespecs we insist that you are totally happy with both our product and service, so much so that if there is any problem with your prescription spectacles, we will sort it out!

If for ANY REASON you are not 100% satisfied with your prescription spectacles, we will either:

• Exchange your frame for another pair.
• Replace the lenses.
• Refund ALL monies paid.

Absolutely, this is a 100%, no quibble guarantee, you just get your money back or a new pair of spectacles up to the same value.

When does the 14-day period start?

The date we post your spectacles out is the date on which the 14-day money-back period starts.

What about refunds for postage and packing?

We do not offer refunds for postage and packing costs.

Can I exchange my spectacles for a higher priced pair?

Absolutely. But we will charge you for the difference in cost.